academy and tvet
Yaya Academy together with our industry partner’s worldwide, constantly provides our clients with education courses, lessons, workshops, training, masterclasses, coaching to enable them to constantly adapt to the ever-changing environment.
Join our
YAYA ACADEMY
For Technical, Vocational Education Training Courses (TVET) designed for the Hospitality & Travel Industry.
EHL ADVISORY SERVICES
(ECOLE HOTELIERE DE LAUSANNE)
now has representation in the SADC Region.
As former student and current alumni of EHL, Clara Mufandaedza (Yaya Founder & CEO) is proud to be a part of bringing Swiss expertise and excellence in the hospitality industry and other sectors to the region.
We look forward to working together in achieving desired goals in the hospitality industry.
EHL Advisory Services is based in Switzerland and are part of the EHL Group.
They have particular focus on:
1.
Hospitality Advisory Services
These services include but are not limited to:
- Guest experience mapping and design
- Service culture definition/implementation for hospitality companies
- Hospitality Projects Concept development, greenfield, brownfield
- Service Excellence Evaluation (SEE) for hospitality companies
- Service Quality Index (tool and analysis)
- Tourism Master Planning
- Operator Selection
- Opportunity study
- Feasibility study & valuation
- Asset Management Project planning, project management
- Project programme definition
- Certification & Accreditation of people and products
2.
Tailor made training solutions
Hospitality Training Programs:
- Customized Training Modules
- Service Excellence Workshops
- Leadership Development
Non-Hospitality Training Programs:
- Service Culture Integration
- Human Resources Development
- Customer Experience Training
Cross-Industry Training:
- Adaptable Curriculum
- Customized Workshops
3.
Service Strategy
Hospitality Industry Strategy:
- Market Entry Strategies
- Competitive Analysis
- Brand Positioning
Non-Hospitality Industry Strategy:
- Service Transformation
- Operational Efficiency
- Innovation Consulting
Integrated Service Strategy:
- Holistic Service Approach
- Sustainability Integration
- Continuous Improvement
4.
Culture Implementation for Non-Hospitality Companies
These services include but not limited to:
- Tailor-made training programmes on service excellence
- Tailor-made training on hospitality topics
- Human resources cycle development
- Service Excellence Evaluator (SEE) for non-hospitality companies
- Service culture definition/implementation for non-hospitality companies
- Hospitality Quality Label